An assurance is a statement promising or guaranteeing that the applicant will comply with all aspects of a requirement. A policy/procedure is the established course of action to be taken by the applicant to comply with specific requirements of the program. Policies/procedures must be very detailed, include step-by-step instructions and answer who, what, where, when and how. It is not acceptable to copy Code of State Regulation, state statute, provider manuals, etc. as policies/procedures. The policies/procedures must be developed by the applicant.